Nozy Parker removes the manual element from service delivery management in aviation, retail, hospitality, hospital and commercial environments by tracking compliance, technology and operations performance in real time - providing decision makers with the ability to read the pulse of any operation at any time, on any device, from anywhere in the world!
Clients have used the inquisitive, analytical and performance optimising platform to make "mundane" work meaningful. The platform is completely customisable per facility through our BUILD application, offering clients the ability to digitise and measure delivery against any service level agreement.
The Nozy Parker applications have been tailored to the specific key performance areas of each industry it services and can further be adapted based on specific client requirements.
Parking is Nozy Parker's founders first passion. 20 years of experience in parking management makes Warren Swart (CEO) a subject matter expert in the industry. He began with a vision to create "places out of spaces", believing that he could change the face of parking by revolutionising customer experience for the better. He has an impressive track record, assisting in the design and operation of key facilities in Africa, Brazil, India and Europe. It was this vision that saw him move out of traditional parking management into the age of digital disruption, ultimately birthing the Nozy Parker solution to offer Parking Operators seamless management and measurement throughout the value chain of the service.
The Nozy Parker Product supports Parking Management through:
- Revenue Management - automatically tracking Transactions, Revenue, Transactions, Monthly Parkers
- Equipment Management - IoT system pulling data off all parking equipment automatically in order to manage productivity, schedule workflow where issues are logged and allow manage to schedule predictive maintenance
- Site Inspections - scheduled inspections of parking facilities and equipment
- People Management - utilising the app to manage, deploy, train and empower staff on the ground.
Airports globally run massive operations, with thousands of aircraft movements and hundreds of thousands of passengers moving through their sites daily.
Traditionally, the service delivery chain within an airport facility has been managed by segmented functional silos within the enterprise restricting collaborative decision making and the enablement of predictability, both key requirements for effective Management decision making.
We provide an intelligent mobile measurement platform that integrates into the existing enterprise solution of Airports. This enables the real-time measurement of service delivery and safety compliance within each business silo [Landside, Terminal, Airside] creating an integrated workflow process that monitors and manages remedial action taken and response timelines to non-compliance so as to improve service delivery and mitigate risk:
- Airside inspections linked to health and safety benchmarks
- Landside inspections linked to health and safety benchmarks
- Terminal inspections linked to Cleaning Management, Security Management, Facilities and General Maintenance Management
- Parking Revenue, Equipment and Operations Management
On a single dashboard Airport managers are able to track the service delivery of their facility, and problem solve at the source of information whilst present in the value chain, introducing improved effectiveness in CUSTOMER service delivery and efficiencies in expenditure.
The hospitality industry covers a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, transportation, cruise line, traveling and more within the tourism industry.
The hospitality industry is an industry that relies heavily on service delivery management in restaurant, hotel, or an amusement park facilities consisting of multiple silos such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources and more).
We provide an intelligent mobile measurement platform that integrates into the existing enterprise solution of any hospitality facility. This enables the real-time measurement of service delivery and safety compliance within each operations silo creating an integrated workflow process that monitors and manages remedial action taken and response timelines to non-compliance so as to improve service delivery and mitigate risk:
- Site inspections linked to Cleaning Management, Security Management, Facilities and General Maintenance Management
- Parking Revenue, Equipment and Operations Management
On a single dashboard hospitality industry owners and managers are able to track the service delivery of their facility, and problem solve at the source of information whilst present in the value chain, introducing improved effectiveness in CUSTOMER service delivery and efficiencies in expenditure.
While hospitals and health care facilities core function is to provide patient care, it is increasingly evident that these facilities serve a niche consumer that demands a high standard of customer service when visiting the facility.
In order to function at an optimum level and deliver the key objective of providing health care, each facility's operational department needs to ensure service delivery across various touchpoints.
We provide an intelligent mobile measurement platform that integrates into the existing enterprise solution of any hospital facility. This enables the real-time measurement of service delivery and safety compliance within each operations silo creating an integrated workflow process that monitors and manages remedial action taken and response timelines to non-compliance so as to improve service delivery and mitigate risk:
- Digital site inspections and workflow creation linked to Cleaning Management, Security Management, Facilities and General Maintenance Management
- Parking Revenue, Equipment and Operations Management
On a single dashboard hospital owners and managers are able to track the service delivery of their facility, and problem solve at the source of information whilst present in the value chain, introducing improved effectiveness in CUSTOMER service delivery and efficiencies in expenditure.
Shopping centres cater to millions of shoppers monthly, and in order to combat competition and drive revenue for their tenants they need to focus on delivering superior customer experience across all touchpoints within their buildings.
Traditionally, the service delivery chain within a retail facility has been managed through outsourcing key operational functions to third parties, restricting collaborative decision making and the enablement of predictability, both key requirements for effective Management decision making. Where landlords own multiple shopping centres whose core operational functions are outsourced to multiple operators providing the same service to different buildings, service delivery management issues become even more compounded.
We provide an intelligent mobile measurement platform that integrates into the existing enterprise solution of Shopping Centres. This enables the real-time measurement of service delivery and safety compliance within each operations silo creating an integrated workflow process that monitors and manages remedial action taken and response timelines to non-compliance so as to improve service delivery and mitigate risk:
-Digital site inspections and workflow creation linked to Cleaning Management, Security Management, Facilities and General Maintenance Management
-Parking Revenue, Equipment and Operations Management
On a single dashboard shopping centre owners and managers are able to track the service delivery of their facility, and problem solve at the source of information whilst present in the value chain, introducing improved effectiveness in CUSTOMER service delivery and efficiencies in expenditure.
Facilities management is a professional management discipline focused upon the efficient and effective delivery of support services for the various organizations that it serves. It is the organizational function which integrates people, place and process within the built environment with the purpose of maintaining and developing the agreed services which support and improve the effectiveness of its primary activities.
We provide an intelligent mobile measurement platform that integrates into the existing enterprise solution of any hospital facility. This enables the real-time measurement of service delivery and safety compliance within each operations silo creating an integrated workflow process that monitors and manages remedial action taken and response timelines to non-compliance so as to improve service delivery and mitigate risk:
- Environmental Health & Safety Inspections
- Fire Safety Inspections
- Security Inspections
- Cleaning Inspections
- Building & Equipment Maintenance Inspections
- Equipment Management (IoT solution tracking Downtime and Errors)
- Digital Workflow creation and tracking
On a single dashboard facilities managers are able to track the service delivery of their facility, and problem solve at the source of information whilst present in the value chain, introducing improved effectiveness in CUSTOMER service delivery and efficiencies in expenditure.
